RMA Configuration

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Admin > RMA Configuration

In the RMA Configuration section of Multifront, Administrators can create Global-level configurations about how RMAs are managed.

RMA Configuration Details

Admin > RMA Configuration 

RMAConfig.PNG

Detail Description
Maximum number of days RMA can be requested after order completion Maximum number of days RMA can be requested after order completion
Enable Email Notifications Enable to provide Customer with Email updates.
Returns Department Title Name of Department Receiving RMA from Customer
Customer Service Email ID Enter valid Email ID for RMA Customer Service
Mailing Address for Returns Enter the mailing address where the customer must ship their Product with the RMA form.
Shipping Instructions Enter instructions for Customers RMA, such as packing, shipping, etcetera.

Update RMA Configuration

Admin > RMA Configuration > General-level
  1. Update RMA Confirguration Details
  2. Save progress using the "Save" button. Page will reload with action confirmation.
  3. RMA Configuration is now updated.


Reason For Return Details

RMAReason.PNG

Admin > RMA Configuration > Reason For Return-level
Detail Description
Name Enter the Name for the reason as appears to Customers
Enable Select Yes to enable Reason For Return.


Add Reason For Return

Admin > RMA Configuration > Reason For Return-level > "Add New" button
  1. Update Reason For Return Details
  2. Save progress using the "Save" button. Page will reload with action confirmation.
  3. Reason For Return is now updated.


Edit Reason For Return

Admin > RMA Configuration > Reason For Return-level > "Edit" action
  1. Update Reason For Return Details
  2. Save progress using the "Save" button. Page will reload with action confirmation.
  3. Reason For Return is now updated.


Delete Reason For Return

Admin > RMA Configuration > Reason For Return-level > "Delete" action
  1. Page will reload with action confirmation.
  2. Reason For Return is now deleted.


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