Email Templates

From Znode Knowledge Base
Jump to: navigation, search
Submit a Support Ticket
CMS > Email Templates

solid black circle

Email Templates are used by Znode to send automated email messages to customers. For example: Account Information, Order Receipt, Account Activation/Deactivation

  • Admins can create/save/reuse email templates for multiple stores depending on the functionality.
  • Admin can preview an existing template using the "Preview " action

After creating the new email template, Admin needs to next relate template to Stores. If the template is not configured to Stores then no email will be sent via Znode to customers.


Default Email Templates and their Purpose

Reset Password Link Email to customer that contains a link to reset their password.
New Customer Account Email to customer notifying them that a new account was created by the administrator.
Order Receipt Email to customer that contains details of an order that has been placed.
Account Activation Email to customer notifying them that their account has been activited.
Reply Customer Email to customer that contains a message for their service request or feedback.
Contact Us Email to administrator that contains feedback of shopper experience on webstore.
Customer Feedback Email to administrator that contains feedback of shopper experience on webstore after order has been placed.
RMA Request Status Email to customer notifying them of their RMA request status.
Product Compare Email that contains comparison details of two or more products. Customer controls the recipient list.
Gift Card Issue Email to customer notifying them of the details of a gift card that has been issued.
Email A Friend Email that contains a Product Link for referring a product to friend. Customer controls the recipient list.
Shipping Receipt Email to customer notifying them that a package has been shipped.
Vendor Receipt Email to vendor that contains purchased product details after order has been placed.
Pending Order Status Notification Email to customer notifying them of the status of their pending order.
Pending Order Rejected Email to customer notifying them of the rejection of their pending order.
Pending Order Approved Email to customer notifying them of the approval of their pending order.
Pending Order Approval Email to administrator or manager notifying them of a pending order that needs approval.
New Customer Account Webstore Email to customer notifying them that a new account was created on the webstore.
Cancelled Order Receipt Email to customer notifying them of the cancellation of an order.
Product Key Order Receipt Email to customer that contains details of downloadable product key after order has been placed
Store Order Receipt Email to administrator notifying them that an order has been placed.
Acknowledgement Email to customer notifying them of the successful submission of a form configured through Form Widget.
Notification Email to administrator notifying them of a submission of a form configured through Form Widget.
Billing Account Number Email to customer notifying them that Billing Number has been added to their account.
Convert Shopper To Admin Email to user notifying them that they have been given administrator rights.
Low Inventory Order Notification Template Email to administrator notifying them that a placed order has resulted in low/negative inventory.
Account Verification Email to administrator notifying them of new customer account verification request.
Account Verification Request In Progress Email to customer notifying them that their account verification is in progress.
Account Verification Successful Email to customer notifying them that their account verification was successful.
ERPTaskSchedulerStatus Email to customer notifying them about the ERP Task Schedule.
TrackingLinks Email to customer notifying them about tracking Links.
New Contact Request Email to customer to notify them to receive email notifications regarding the new form submission
Contact Acknowledgement Email to customer to notify to receive email notification regarding the successful submission of the form.

Add Email Template

CMS > Email Templates > "Add New" button

soild black circle

  1. Complete Email Template Details
  2. Save progress using "Save" button

Email Template Details

Detail Description
Available system Macros Any given Macro(s), if added in the content field below, will fetch the respective value of that macro(s) on the email template for a particular customer.
Locale Default locale is default language
Template Name Internal reference name for the email template.
Description Specify description, if required.
Subject Enter the email subject.
Content Enter the email content using Rich Text Box. Admin can also use Macros within the content.

Edit Email Template

CMS > Email Templates > "Edit" action
  1. Edit Email Template Details
  2. Save progress using "Save" button


Email Macros

A macro is a special code that gets replaced with the information specific to each recipient. Macros in Znode are connected with different developed features, and therefore they accordingly get replaced with specific information in emails.

Note:- The working of macros is dependent on the development of different functionalities"

MACRO NAME SHORT DESCRITION DESCRIPTION
#ReceiptText# This replaces the macro text with the Receipt Text of an order OrderReceipt

VendorReceipt
OrderReceipt
ReturnedOrderReceipt
Order Line Item Receipt
StoreOrderReceipt
ResendOrderReceipt

#OrderId# This replaces the macro text with the ID of an order LowInventoryOrderNotificationTemplate

OrderReceipt
ShippingReceipt
VendorReceipt
OrderReceipt
ReturnedOrderReceipt
CancelledOrderReceipt
Order Line Item Receipt
StoreOrderReceipt
LowInventoryOrderNotificationTemplate

#OrderDate# This replaces the macro text with the Order Date OrderReceipt

ShippingReceipt
VendorReceipt
OrderReceipt
ReturnedOrderReceipt
CancelledOrderReceipt
Order Line Item Receipt
StoreOrderReceipt
LowInventoryOrderNotificationTemplate

#CustomerServiceEmail# This replaces the macro text with the Customer Service Email OrderReceipt

ProductCompare
ShippingReceipt
VendorReceipt
OrderReceipt
ReturnedOrderReceipt
CancelledOrderReceipt
Order Line Item Receipt
StoreOrderReceipt
Acknowledgement
ResendOrderReceipt

#CustomerServicePhoneNumber# This replaces the macro text with the Customer Service Phone Number OrderReceipt

ProductCompare
ShippingReceipt
VendorReceipt
OrderReceipt
ReturnedOrderReceipt
CancelledOrderReceipt
Order Line Item Receipt
StoreOrderReceipt
Acknowledgement
ResendOrderReceipt

#BillingAddress# This replaces the macro text with the Billing Address of the customer OrderReceipt

ShippingReceipt
VendorReceipt
OrderReceipt
ReturnedOrderReceipt
CancelledOrderReceipt
Order Line Item Receipt
StoreOrderReceipt

#ShippingAddress# This replaces the macro text with the Shipping Address OrderReceipt

ShippingReceipt
VendorReceipt
OrderReceipt
ReturnedOrderReceipt
CancelledOrderReceipt
Order Line Item Receipt
StoreOrderReceipt

#ShipmentNo# This replaces the macro text with the Shipment No. of an order OrderReceipt

VendorReceipt
OrderReceipt
ReturnedOrderReceipt
Order Line Item Receipt
StoreOrderReceipt

#ShipTo# This replaces the macro text with the Ship To address OrderReceipt

VendorReceipt
OrderReceipt
ReturnedOrderReceipt
Order Line Item Receipt
StoreOrderReceipt

#SKU# This replaces the macro text with the SKU of a product OrderReceipt

ShippingReceipt
VendorReceipt
ResendOrderReceipt
CancelledOrderReceipt
ProductKeyOrderReceipt
OrderLineItemReceipt
StoreOrderReceipt
LowInventoryOrderNotificationTemplate

#Name# This replaces the macro text with the Product Name of a product OrderReceipt

ShippingReceipt
VendorReceipt
ResendOrderReceipt
CancelledOrderReceipt
ProductKeyOrderReceipt
OrderLineItemReceipt
StoreOrderReceipt

#Description# This replaces the macro text with the Description of a product OrderReceipt

VendorReceipt
ResendOrderReceipt
OrderLineItemReceipt
StoreOrderReceipt

#ShortDescription# This replaces the macro text with the Short Description of a product OrderReceipt

VendorReceipt
ResendOrderReceipt
OrderLineItemReceipt
StoreOrderReceipt

#StoreLogo# This replaces the macro text with the Store Logo AccountActivation

NewUserAccount
ResetPasswordLink
OrderReceipt
ERPTaskSchedulerStatus
TrackingLinks
ReplyCustomer
ContactUs
CustomerFeedback
RMARequestStatus
ProductCompare
GiftCardIssue
NewUserAccount
ProductCompare
ShippingReceipt
EmailAFriend
VendorReceipt
QuoteInReview
ResendOrderReceipt
NewUserAccountWebstore
CancelledOrderReceipt
OrderLineItemReceipt
StoreOrderReceipt
Acknowledgement
NotificationTemplate
LowInventoryOrderNotificationTemplate
AccountVerification
AccountVerificationRequestInProgress
AccountVerificationSuccessful
ResendOrderReceipt

#UOMDescription# This replaces the macro text with the UOM Description of a product OrderReceipt

VendorReceipt
OrderReceipt
ResendOrderReceipt
OrderLineItemReceipt
StoreOrderReceipt
StoreOrderReceipt

#Quantity# This replaces the macro text with the Quantity of the product OrderReceipt

ShippingReceipt
VendorReceipt
OrderReceipt
ResendOrderReceipt
CancelledOrderReceipt
OrderLineItemReceipt
StoreOrderReceipt
LowInventoryOrderNotificationTemplate

#ExtendedPrice# This replaces the macro text with the Extended Price OrderReceipt

VendorReceipt
ResendOrderReceipt
OrderLineItemReceipt
StoreOrderReceipt

#ProductLink# This replaces the macro text with the webstore URL of the product EmailAFriend
#CatelogName# This replaces the macro text with the Catalog Name EmailAFriend
#BillingFirstName# This replaces the macro text with the Billing First Name AccountActivation

ShippingReceipt
CancelledOrderReceipt

#BillingLastName# This replaces the macro text with the Billing Last Name ShippingReceipt

CancelledOrderReceipt

#Message# This replaces the macro text with the Message CustomerFeedback

ShippingReceipt

#Custom1# This replaces the macro text with the Custom 1 value saved in the DB ShippingReceipt
#TrackingMessage# This replaces the macro text with the Tracking Message of the order ShippingReceipt
#CustomerName# This replaces the macro text with the Customer Name (first name + last name) RMARequestStatus

PendingOrderApproved
PendingOrderStatusNotification
QuoteInReview
PendingOrderStatusNotification
PendingOrderRejected
BillingAccountNumber
PendingOrderApproval
PendingOrderApproved
PendingOrderRejected
PendingOrderStatusNotification
QuoteInRevi

#GCNotification# This replaces the macro text with the Gift Card Notification IssueGiftCard
#CardNumber# This replaces the macro text with the Gift Card Number IssueGiftCard

GiftCardIssue

#ExpirationDate# This replaces the macro text with the Gift Card Expiration Date IssueGiftCard

GiftCardIssue

#Amount# This replaces the macro text with the Amount of order OrderReceipt

IssueGiftCard
GiftCardIssue
ResendOrderReceipt
StoreOrderReceipt

#Image# This replaces the macro text with the Image ProductCompare
#ProductName# This replaces the macro text with the Product Name ProductCompare
#Price# This replaces the macro text with the Price of the product OrderReceipt

ProductCompare
VendorReceipt
OrderReceipt
ResendOrderReceipt
OrderLineItemReceipt
StoreOrderReceipt

#CustomerNotification# This replaces the macro text with the Notes submitted by the customer RMARequestStatus
#StoreName# This replaces the macro text with the Store Name IssueGiftCard

RMARequestStatus
GiftCardIssue
AccountVerification
AccountVerificationRequestInProgress
AccountVerificationSuccessful
Acknowledgement

#DepartmentName# This replaces the macro text with the Department Name RMARequestStatus
#DepartmentAddress# This replaces the macro text with the Department Address RMARequestStatus
#DepartmentEmail# This replaces the macro text with the Department Email RMARequestStatus
#BillingEmailId# This replaces the macro text with the Billing Email RMARequestStatus
#FirstName# This replaces the macro text with the First Name of the customer NewUserAccount

ResetPasswordLink
ReplyCustomer
ContactUs
CustomerFeedback
IssueGiftCard
GiftCardIssue
ContactUs
CustomerFeedback
NewUserAccountWebstore
AccountVerification
AccountVerificationRequestInProgress
AccountVerificationSuccessful

#DisplayName# This replaces the macro text with the Display Name of the address IssueGiftCard

ShopperToAdmin

#Address# This replaces the macro text with the Address IssueGiftCard
#Email# This replaces the macro text with the Email of the user IssueGiftCard
#LastName# This replaces the macro text with the Last Name ContactUs

CustomerFeedback

#City# This replaces the macro text with the City CustomerFeedback
#State# This replaces the macro text with the State CustomerFeedback
#EmailAddress# This replaces the macro text with the Email Address CustomerFeedback
#ShareFeedback# This replaces the macro text with the feedback shared by the customer CustomerFeedback
#CompanyName# This replaces the macro text with the Company Name ContactUs
#PhoneNumber# This replaces the macro text with the Phone Number ContactUs
#Comments# This replaces the macro text with the Comments ContactUs
#EmailMessage# This replaces the macro text with the Email Message
#SchedulerStatus# This replaces the macro text with the Scheduler Status ERPTaskSchedulerStatus
#ErrorMessage# This replaces the macro text with the Error Message ERPTaskSchedulerStatus
#SiteName# This replaces the macro text with the Webstore Name OrderReceipt

ShippingReceipt
ResendOrderReceipt
CancelledOrderReceipt
OrderLineItemReceipt
StoreOrderReceipt
VendorReceipt

#UserId# This replaces the macro text with the User ID This macro is currently not in use
#PromotionCode# This replaces the macro text with the Promotion Code OrderReceipt

ShippingReceipt
ResendOrderReceipt
CancelledOrderReceipt
OrderLineItemReceipt
StoreOrderReceipt

#PaymentName# This replaces the macro text with the Payment Name OrderReceipt

ShippingReceipt
VendorReceipt
ResendOrderReceipt
CancelledOrderReceipt
OrderLineItemReceipt
StoreOrderReceipt

#CardTransactionID# This replaces the macro text with the Card Transaction ID OrderReceipt

ShippingReceipt
ResendOrderReceipt
CancelledOrderReceipt
OrderLineItemReceipt
StoreOrderReceipt

#PONumber# This replaces the macro text with the PO Number OrderReceipt

ShippingReceipt
ResendOrderReceipt
CancelledOrderReceipt
OrderLineItemReceipt
StoreOrderReceipt

#CardTransactionLabel# This replaces the macro text with the Card Transaction Label OrderReceipt

ShippingReceipt
ResendOrderReceipt
CancelledOrderReceipt
OrderLineItemReceipt
StoreOrderReceipt

#PurchaseNumberLabel# This replaces the macro text with the Purchase Number Label OrderReceipt

ShippingReceipt
ResendOrderReceipt
CancelledOrderReceipt
OrderLineItemReceipt
StoreOrderReceipt

#CustomerServiceEmail# This replaces the macro text with the Customer Service Email OrderReceipt

ProductCompare
ShippingReceipt
VendorReceipt
OrderReceipt
ResendOrderReceipt
CancelledOrderReceipt
OrderLineItemReceipt
StoreOrderReceipt
Acknowledgement

#Title# This replaces the macro text with the Title "OrderReceipt

ResendOrderReceipt StoreOrderReceipt"

#TotalCost# This replaces the macro text with the Total Cost OrderReceipt

ResendOrderReceipt
StoreOrderReceipt

#AdditionalInstructLabel# This replaces the macro text with the Additional Instruct Label OrderReceipt

ResendOrderReceipt
OrderLineItemReceipt
StoreOrderReceipt
VendorReceipt
ResendOrderReceipt

#AdditionalInstructions# This replaces the macro text with the Additional Instructions OrderReceipt

ResendOrderReceipt
OrderLineItemReceipt
StoreOrderReceipt
ResendOrderReceipt
VendorReceipt

#FeedBack# This replaces the macro text with the Feedback OrderReceipt

ResendOrderReceipt
OrderLineItemReceipt
StoreOrderReceipt
ResendOrderReceipt
VendorReceipt

#UserName# This replaces the macro text with the User Name AccountVerification

AccountVerificationRequestInProgress
AccountVerificationSuccessful

#Link# This replaces the macro text with the Link ResetPasswordLink
#Url# This replaces the macro text with the URL NewUserAccount

ResetPasswordLink
NewUserAccount
NewUserAccountWebstore

#Password# This replaces the macro text with the autogenerated password
#QuoteId# This replaces the macro text with the Quote ID PendingOrderApproval

PendingOrderApproved
PendingOrderRejected
PendingOrderStatusNotification
QuoteInReview
QuoteApproved
QuoteStatusNotification
QuoteRejected
QuoteApproval

#ShippingName# This replaces the macro text with the Shipping Name ShippingReceipt

Order Line Item Receipt
OrderReceipt
VendorReceipt

#TrackingNumber# This replaces the macro text with the Tracking Number of an order ShippingReceipt

Order Line Item Receipt

#SchedulerName# This replaces the macro text with the Scheduler Name ERPTaskSchedulerStatus
#TouchPointName# This replaces the macro text with the TouchPointName ERPTaskSchedulerStatus
#LogInUrl# This replaces the macro text with the login URL ShopperToAdmin
#ContactNo# This replaces the macro text with the contact number ShopperToAdmin
#AccountName# This replaces the macro text with the Account Name OrderReceipt

ResendOrderReceipt

Configure Email Notifications

CMS > Email Templates > Tools > Configure Email Notifications

solid black circle

  1. Choose Store detail. The page will reload.
  2. Use the "Add New" button to associate "Area" of Znode to Email Template
  3. Save progress using the "Save" action